Refund Policy
We at uSports are committed to providing high-quality educational courses and materials. We understand that circumstances may arise where you might need to request a refund for a course you've enrolled in. Please read our refund policy carefully to understand your rights and obligations.
1. Eligibility for Refund
Refund requests are considered within 7 days (168 hours) from the time of enrolment. To be eligible for a refund, you must meet the following conditions:
- You have not accessed or downloaded more than 20% of the course content.
- Your refund request is submitted within the specified time period.
2. Submitting a Refund Request
To request a refund, please contact our support team at [email protected] with the following details:
- Your full name
- Course name and enrolment date
- Reason for requesting a refund
3. Refund Process
Once we receive your refund request and verify your eligibility, we will process your refund within 14 working days. The refund will be issued using the same payment method you used during enrolment.
4. Non-Refundable Situations
Refunds will not be granted in the following situations:
- You have accessed or downloaded more than 20% of the course content.
- Refund request is submitted after the specified time period.
- You have violated our terms of use or engaged in improper conduct as outlined in the course materials.
5. Contact Us
If you have any questions or concerns about our refund policy, please contact us at [email protected]. We are here to assist you and ensure your learning experience with uSports is positive and rewarding.
Please note that this refund policy is subject to change. It is your responsibility to review this policy periodically and become aware of any modifications. By enrolling in a course with uSports, you acknowledge that you have read, understood, and agreed to our refund policy.